How can I assist you?
I would like to call you next week/tomorrow to make sure everything has been taken care of. Is that all right with you?
Do you prefer mornings or afternoons?
May I tell her who is calling, please?
I enjoyed talking with you.
I’m glad we were able to help.
Thank you for calling.
Words and Phrases to Avoid
The computer is down.
The Doctor isn’t here yet.
We don't have any appointment times
I don’t handle that.
We are a cash-basis office.
Have you ever been to the Doctor before?
We’ll squeeze you in.
The Doctor is all booked up.
If you have any additional questions, call me.
Thanks for calling in advance to change your appointment. We appreciate your courtesy.
I’ll personally check that for you.
I will check into this right now and will call you back before noon.
Goodbye, Mr. Jones, and thanks for calling.
I can appreciate how you feel.
Is there anything you would like for me to explain further?
I can understand how that must have upset you. Please tell me what happened.
Thank you very much for telling me about this. I am so glad you brought it to my attention. Now I can really help you out.
You have been very helpful. I am going to discuss this situation personally with the Doctor so we can make sure it never happens again.
I can understand, Mrs. Jones, why you were concerned.
I’ll put your name on our priority list in case we should have an opening sooner.
Another girl handles that, but she isn’t here today.
Who are you holding for?
Bookkeeping isn’t answering the phone. They must have gone to lunch.
You’ll have to call back. Betty isn’t here now, and she is the only one who handles that situation.
We expect full payment of the bill when you come in.
What do you want to see the Doctor about?
Are you still there?
There is nothing I can do about it; that’s the office policy.
Who’s calling please?
Sorry sir, I’m just the receptionist. You’ll have to talk to someone in billing.
Can you call back tomorrow? Alison isn’t here.
I’ll call you back as soon as possible.
When would you like to come in?
Gee, she’s been on the phone for a long time. I don’t know how much longer she’ll be, maybe another few minutes. But I’ll put you on hold.