2. Patients want to be greeted by someone who demonstrates friendliness from the moment they walk in.
3. Patients want to know the fee for procedures BEFORE they are treated.
4. Patients want to know what is going on… even though they don’t ask.
5. Patients want to understand their treatment.
7. Patients want to know what treatment is being provided BEFORE it is provided.
8. Patients would like to see the same staff – the same faces when they visit the office again, so people know who they are.
9. Patients do not want to be put on hold when they call.
10. Patients want the doctor AND the staff to remember who they are.
11. Patients want to feel like they are a priority in the office when they are there.
12. Patients want smart, warm, and diplomatic staff to deal with, and nothing less.
13. Patients want more explanation about treatment options from their doctor.
14. Patients want more “quality” time with their doctor, instead of feeling rushed.
15. Patients want a more “personable” doctor to treat them.
16. Patients want to see that the staff has a high standard of cleanliness. They want to visually see it.
17. Patients want to know what is different about your office, as opposed to being treated somewhere else.
18. Patients want to know how well-trained your team is.
19. Patients want to experience your office as a team,
20. Patients don’t want to see or fell tension between staff.
21. Patients want something constrictive to do with their time, if you do require them to wait in any way. Perhaps the ability to make a phone call, etc.
22. Patients want to know that they are dealing with an educated group of professionals.
Do you and your team go to continuing education? You need to tell them so.
23. Patients want consistency: If you’re going to confirm an appointment, then do it every time – not sometimes.
24. Patients want to be able to reach you on “off-hours” if they need you. They want to know in case of an emergency, you can be reached on weekends or evenings.
25. Patients want the opportunity, and the ability to be able to ask as many questions as they want, to staff and/or the doctor.